Technical Support

Technical Support

Eurocom adds value to its reprographic solutions by Canon and Océ, offering support to its customers with a high level of quality, certified by these two manufacturers : Canon Inc. and Océ Technologies BV.

High quality service is guaranteed by the professionalism and experience of our technical team. Service engineers regularly attend training sessions organized by Canon and Océ to update their knowledge and keep pace with technological developments of reprographic equipment. Working closely with companies from various fields of activity, our technicians have acquired extensive professional experience.

Time and productivity are critical to your business success. We are constantly aware of it and willing to support you in developing your business, we offer a fast-responding and reinstatement of service. All reprographic equipment downtime costs will be minimized.
Services:
Eurocom offers its clients the following technical services:

• Installation of equipment and integrating solutions in the work environment
• Maintenance and repair services under a full or total service contract
• Maintenance and repair services under a post-warranty service contract
• Maintaining and repairing services on request

Installation of equipment and solutions integration in the work environment:
Currently, EUROCOM’s technical team is trained and certified to install any reprographic equipment from Canon and Océ range. Moreover, we offer a functional integration of your equipment in the work environment along with technical and IT support from the two large manufacturers.

Maintenance and repair services under a full(total) service contract

Based on a full service contract, Eurocom  will provide maintenance, consumables (with or without paper), parts and labor related to replacing them. The beneficiary will pay a single monthly fee. Total service contract provides a variety of benefits – precise monitoring of operations print / copy / scan, time and space savings as a result of regular supply of consumables, free training for two operators, guaranteed response time and repair, or even total certainty of achieving your results by taking your work volumes in our own facilities in case of, for various reasons it was not possible to troubleshoot equipment in a timely manner,in order to respect the contract terms.
We are aware that some applications and deadlines are critical to your business. Therefore we developed an optional service for permanent technical assistance, responding to your requests even 24 hours a day, 7 days out of 7.

Maintenance and repair services under a contract post-warranty service

Post-warranty service contract involves monthly visits of the Eurocom technical staff for maintenance operations and interventions whenever necessary. This type of contract includes all labor costs.

Maintaining and repairing services on request
For companies that do not want a contract with Eurocom or total service or post-warranty service, we offer the opportunity to request maintenance and repair services if these are needed.