Evaluation Questionnaire

Dear Customer,

In order to improve our services please fill the following satisfaction survey.

Your answer will be properly analyzed.

Your name (required)

Your position (required)

Company name (required)

City

Phone (required)

E-mail (required)

&bbsp; Very satisfied Satisfied So and so Not satisfied Extremely unsatisfied
Phone availability of our technicians  +2  +1  0  -1  -2
Response time  +2  +1  0  -1  -2
Technician's behaviour  +2  +1  0  -1  -2
Technical knowledge of our technician  +2  +1  0  -1  -2
Spare parts availability  +2  +1  0  -1  -2
Defect solving time  +2  +1  0  -1  -2
 
Do you have a total service contract for your your equipment?  Yes No
 
&bbsp; Very satisfied Satisfied So and so Not satisfied Extremely unsatisfied
Are you satisfied with contract terms?  +2  +1  0  -1  -2

If the answer is No, what is the reason?

Do you have any suggestions regarding our services?